Terms of Service

1. Communications Policy

Documentation & Messaging

To ensure the protection of all parties, Davidson Smart Solutions maintains a documented trail for communications, service requests, and agreements. Customers must adhere to this process by communicating through the official communication channels outlined above.

Text messaging is limited to confirming appointment times or reminders only. Text messaging technicians for service requests, change orders, or anything other than scheduling will be directed to the company’s main communication channels.

Client Professionalism & Support Response

You agree to treat staff with the same courtesy and professionalism you expect in return. Communication with staff is limited to business-related matters only. Any form of harassment, abuse, or threatening behavior will not be tolerated.

Unless there’s an emergency directly related to a scheduled service, staff will respond to non urgent inquiries during normal business hours. We offer paid service packages with dedicated on call availability if you require after hours communication and support. Please inquire with our office for details and pricing.

Change Orders

Additional services and/or products requested verbally will be recorded as a change order and must be approved by the client prior to installation. All change orders must be paid and settled immediately upon acceptance. Change order payments are due on the same day as the invoice and can be made via e-transfer to accounting@quintesmarthomes.ca.

If a change order is requested during installation, it must be paid at the time of a change order invoice. Late payments will be subject to additional fees.

Outstanding change order balances must be paid in full before project completion. Davidson Smart Solutions reserves the right to pause all remaining work until payment is received.

2. Project Terms

For large projects, there is a rough in phase and a final phase. If we cannot complete the job on the scheduled visit due to delays on the client’s end, including lack of readiness or failure to communicate with Davidson Smart Solutions, additional fees for transportation, labour, and time will apply.

Any changes requested by the client during or after the installations may result in additional charges and delays. We encourage final decisions to be made before proposal acceptance.

3. Client Responsibility for Contractors

The client is responsible for ensuring that third party contractors do not interfere with Davidson Smart Solutions equipment or the installation process. Any damages or delays caused by third party contractors are the client’s responsibility and may result in additional charges and delays.

4. Product Recommendations

Your quote includes products specifically recommended to ensure optimal performance for your project. Please be aware that if any products are removed upon request, we cannot guarantee the same level of performance. If you have any questions about a product’s function, please don’t hesitate to ask. If a change order is requested to remove products, the client agrees to accept a revised quote and acknowledges the possibility of reduced performance. Additional fees may also apply for any necessary on site visits to address issues related to the performance of modified or lower grade products over time.

5. Material Removal

If materials are requested for removal after the down payment has been made or the order has been processed, a 40% restocking fee will apply. Some products cannot be removed, as they may be essential for the functionality of other equipment.

6. Labour Terms

Labour is quoted based on Monday – Friday regular business hours. In the event the client requests different hours, the terms are as follows:

• Weekend Labour: Time and a half (1.5x)
• Holiday Labour: Double time (2.0x)
• Travel Time: Driving to a client’s property over an hour from our warehouse location is charged as labour.

To see our holiday hours, visit our Contact Page.

7. Warranty

Please note if we are not the original suppliers of the parts and equipment, we cannot extend a warranty for those parts and equipment.

8. Payment Terms

If the client chooses to use Visa or MasterCard to pay the project invoice, a credit card service fee will be added to the total balance.

9. Payment Plans

Payment plans are available through Financeit. To learn more or apply online, please visit our financing portal or contact our office.

10. Changes to Terms

Davidson Smart Solutions reserves the right to change these terms and conditions at any time without notice. For the latest terms and conditions, please contact our office.

Contact Us

For inquiries regarding these Terms of Service, project contracts, or change orders, please contact:

Sarah Stone, Marketing Manager

Davidson Smart Solutions

Address: 50 Dundas St E, Belleville, ON

Phone: 613-779-9044

Email: info@quintesmarthomes.ca